Terms of Service

1. Acceptance of these Terms

By accessing or using SlotSwoop, you agree to these Terms and our Privacy Policy. If you use SlotSwoop for a practice or other organization, you represent that you are authorized to accept these Terms on its behalf. If you do not agree, do not use the service.

2. The SlotSwoop service

SlotSwoop helps practices notify opted-in subscribers about last-minute appointment openings. A provider or practice admin publishes an opening, eligible subscribers receive unique claim links, and the first valid claim is confirmed immediately. SlotSwoop notifies the winning subscriber and the provider who owns the opening and may provide a downloadable calendar event.

SlotSwoop is independent of a practice's primary booking system. It does not replace that system, and the practice remains responsible for its appointment records and any follow-up required to deliver the appointment.

3. Eligibility and authority

Provider accounts are for adults authorized by a participating practice. You must provide accurate account and practice information and use SlotSwoop only for legitimate practice operations. Practice admins are responsible for team access, roles, and the authority of users they invite.

4. Accounts and access links

Provider users may sign in with a matching Google account or through single-use email links. Google Sign-In is available only for accounts already provisioned in SlotSwoop and does not create an account by itself. You are responsible for protecting access to your Google and email accounts and for notifying us promptly if you suspect unauthorized access. You may not share an authenticated provider session with an unauthorized person.

Subscriber claim and unsubscribe URLs are unique bearer links. A recipient must not publish or transfer a link to another person. SlotSwoop may reject expired, invalid, previously used, or ineligible links.

5. Practice and provider responsibilities

Practices and providers are responsible for:

• maintaining accurate provider, subscriber, audience, and opening information;
• certifying that each subscriber has opted in to receive opening alerts and honoring unsubscribe choices;
• using only public appointment labels and logistics in SlotSwoop;
• keeping diagnoses, treatment notes, insurance data, private intake information, and other sensitive service records out of SlotSwoop;
• confirming scheduling details and maintaining the official appointment record in the practice's primary system; and
• complying with privacy, marketing, professional, and other laws that apply to the practice and its subscribers.

6. Opening claims

An opening is awarded to the first eligible subscriber whose valid claim is accepted by SlotSwoop while the opening remains available. There is no provider approval queue after a successful claim. An opening may become unavailable because it was claimed, cancelled, expired, or suppressed by the practice.

The practice is responsible for addressing scheduling conflicts, changes, cancellations, service eligibility, and the actual delivery of an appointment. SlotSwoop coordinates the alert and claim flow but is not a party to services provided between a practice and subscriber.

7. Communications

By using SlotSwoop, provider users agree to receive transactional emails needed for authentication, opening delivery, claims, account administration, security, and support. Subscribers receive opening alerts only when a practice has certified their opt-in, and each alert includes an unsubscribe path.

8. Google Calendar

A provider may optionally authorize SlotSwoop to access Google Calendar free/busy availability. SlotSwoop uses that access only to show time intervals and help prefill an opening's start time and duration. SlotSwoop does not read event details and does not create, change, or delete Google Calendar events.

You may disconnect Google Calendar in SlotSwoop Settings or revoke access through Google. Your use of Google services remains subject to Google's applicable terms and policies. See our Privacy Policy for details about Google user data.

9. Billing

When a practice admin completes Stripe Checkout, the practice authorizes the recurring charges displayed in SlotSwoop and Stripe. Practice billing consists of a monthly charge for each invited or active admin and provider account, plus a transaction fee for each opening successfully claimed through SlotSwoop. Removed team members do not count as billable seats.

Practice admins are responsible for maintaining a valid payment method. If billing setup is incomplete or payment requires attention, SlotSwoop may prevent the practice from publishing new openings until billing is active. A billing problem does not reverse an appointment claim that SlotSwoop has already confirmed.

10. Acceptable use

You may not use SlotSwoop to:

• violate law, another person's rights, or a professional obligation;
• send alerts without the required subscriber consent;
• store prohibited sensitive records or use misleading appointment information;
• probe, disrupt, overload, reverse engineer, or bypass security or usage controls;
• access another practice's data or use bearer links without authorization;
• upload malicious code or use automated means that unreasonably burden the service; or
• resell, sublicense, or misrepresent SlotSwoop without written permission.

11. Ownership and feedback

SlotSwoop and its software, design, branding, documentation, and related materials are owned by SlotSwoop or its licensors and are protected by applicable intellectual property laws. These Terms grant only a limited, non-exclusive, non-transferable, revocable right to use the service as intended.

You retain rights in information your practice provides. You grant SlotSwoop permission to host, process, transmit, and display that information only as needed to provide, secure, and improve the service. If you provide feedback, we may use it without restriction or compensation.

12. Third-party services

SlotSwoop depends on third-party infrastructure and may link to or interoperate with services such as Google Calendar and Stripe. Third-party services are governed by their own terms and privacy practices. We are not responsible for third-party services outside our control.

13. Service changes and availability

We may maintain, update, modify, suspend, or discontinue parts of SlotSwoop. We work to keep the service reliable, but availability can be affected by maintenance, network conditions, email delivery systems, third-party services, and events outside our control. SlotSwoop does not guarantee that an alert will be delivered or that an opening will be claimed.

14. Suspension and termination

We may restrict or terminate access if we reasonably believe an account or practice has violated these Terms, creates security or legal risk, fails to maintain required consent, or uses the service in a way that could harm SlotSwoop or others. A practice may stop using SlotSwoop by contacting us. Provisions that by their nature should survive termination will remain in effect.

15. Disclaimers

To the fullest extent permitted by law, SlotSwoop is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant uninterrupted or error-free operation, delivery of every message, or any particular scheduling or business outcome.

16. Limitation of liability

To the fullest extent permitted by law, SlotSwoop and its affiliates, personnel, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption arising from or related to the service.

To the fullest extent permitted by law, the total liability of SlotSwoop for claims arising from or related to the service will not exceed the amount the practice paid for SlotSwoop during the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so portions of this section may not apply.

17. Indemnity

To the extent permitted by law, a practice agrees to defend and indemnify SlotSwoop and its personnel from third-party claims, damages, and expenses arising from the practice's content, lack of required subscriber consent, services provided to subscribers, violation of law, or material breach of these Terms.

18. Governing terms and disputes

If your practice has a separate written agreement with SlotSwoop, that agreement controls to the extent it conflicts with these Terms. Otherwise, applicable law governs these Terms. Before filing a formal claim, you agree to contact us and make a reasonable effort to resolve the issue informally.

19. Changes to these Terms

We may update these Terms from time to time. We will post the revised Terms here, update the effective date, and provide additional notice when required. Continued use after the revised Terms take effect means you accept them.

20. Contact

Questions about these Terms can be sent to support@slotswoop.com.